Privacy Policy

Effective Date: September 2026

Introduction

Zen Kay Therapy respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how your information is collected, stored, used, and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Zen Kay Therapy provides complementary wellbeing services including sports massage, pregnancy massage, postnatal massage, hypnobirthing education, and related therapies.

For the purposes of data protection law, Zen Kay Therapy is the Data Controller responsible for your personal information.

Contact:

Email: info@zenkaytherapy.co.uk

Information We Collect

Personal Information

We may collect:

Name
Address
Telephone number
Email address
Date of birth
Emergency contact details

Health Information

To provide safe treatment, we may collect:

Medical history
Current health conditions
Pregnancy information
Medications
Allergies
Injury history
Treatment notes
Consultation records

Health information is classed as Special Category Data under UK GDPR.

Why We Collect Your Information

We collect information to:

Assess treatment suitability
Provide safe and effective services
Maintain treatment records
Manage appointments
Process payments
Meet legal and insurance obligations
Respond to enquiries
Improve services

Legal Basis for Processing

We process information under:

Contractual Necessity

To provide services requested by you.

Legitimate Interests

To manage and operate Zen Kay Therapy effectively.

Legal Obligations

To comply with legal, tax, regulatory, and insurance requirements.

Explicit Consent

For sensitive health information.

How We Store Your Information

Information may be stored:

Electronically
On secure booking systems
Within secure email systems
In locked physical storage where applicable

Reasonable measures are taken to protect information against:

Loss
Unauthorised access
Disclosure
Alteration
Misuse

How Long We Keep Records

Client records may be retained for up to 7 years following the last appointment, or longer where required by insurance, legal obligations, or safeguarding requirements.

Records relating to minors may be retained for longer in accordance with professional guidance.

Sharing Information

Your information will never be sold.

Information may only be shared:

With your consent
Where required by law
For insurance purposes
To protect the health, safety, or wellbeing of an individual
Where safeguarding concerns arise

Marketing Communications

Where consent has been given, Zen Kay Therapy may contact you regarding:

Services
Classes
Promotions
Business updates

You may withdraw consent at any time.

Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion where legally permissible
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner's Office (ICO)

Website Data

When visiting our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Website usage data

This information helps improve website performance and security.

Third-Party Services

Zen Kay Therapy may use:

Wix
Wix Bookings
Wix Payments
Google Analytics
Google Maps
Stripe
Social media integrations

These providers operate under their own privacy policies.

Changes to This Policy

This Privacy Policy may be updated periodically.

The latest version will always be available on the Zen Kay Therapy website.

Contact Us

For privacy-related enquiries:

Zen Kay Therapy